Privacy Policy

The Missed Foundation is committed to safeguarding the privacy of personal information collected from the individuals and families we support, as well as our donors and partners.

Definition of “Personal Information”

“Personal information” is any information that directly or indirectly identifies a person.

This policy complies with the Privacy Act 1988 (Cth) and other relevant Australian laws governing privacy and data protection. The Missed Foundation follows these laws when handling personal information.

The Missed Foundation will:

• Collect only the information necessary for our work
• Inform individuals, families, and stakeholders about why we collect their information and how it is used
• Use or disclose personal information only for our primary functions, or another purpose with the individual’s consent
• Store personal information securely to protect it from unauthorised access
• Provide users access to their personal information on request

Types of personal information we collect

To support individuals and families, raise funds, and achieve our mission, we may collect:

• Name
• Address
• Email address
• Transaction details when you make a donation (processed securely via third-party platforms)
• Phone number
• Date of birth
• Relationship to the missing person
• Details regarding the circumstances of the disappearance
• Any additional information necessary for providing support or services

Methods of collecting personal information

We collect personal information through:

• Your interactions with The Missed Foundation’s website and any associated third-party platforms.
• Direct conversations with individuals.
• Completed forms submitted to us.

Website usage

​​Our website may link to other sites, including social media platforms. We are not responsible for the privacy practices of these external websites. Please refer to each website’s privacy policy for details.

Cookies and analytics

We use Google Analytics to monitor general website performance and improve user experience. This includes data such as page views, device type, and time spent on the site. You can disable cookies through your browser settings.

Security and storage of personal information

We store personal information in secure systems, including our WordPress website, CRM systems, payment platforms, and Google Drive. All files are protected by password security measures, and files stored in Google Drive are encrypted in transit and at rest, ensuring that your data is safeguarded against unauthorised access. When personal information is no longer needed or required by law, we will take appropriate steps to securely delete or anonymise it.

Disclosure of personal information

With your permission we may share personal information to facilitate our services and operational functions, including with:

• Other service providers
• Law enforcement agencies
• Government bodies
• Non-profit organisations
• Mailing services

Under no circumstances will we sell your personal information.

The Missing Persons Guide

The Missing Persons Guide operates under The Missed Foundation and follows this Privacy Policy:Information entered into the site, including the poster tool or templates, stays in your browser and is not collected, or stored by us.

Impact of not providing personal information

If you choose not to provide certain personal information, this may limit the services we can provide.

Accessing and correcting personal information

You have the right to access your personal information and request corrections if needed.

Addressing privacy complaints

We encourage you to provide feedback on our privacy practices and will respond to inquiries promptly. To raise any complaints or concerns regarding privacy, please contact us at hello@missed.org.au. If you do not receive a satisfactory response within 30 days, you can escalate your complaint to the Privacy Commissioner at the Office of the Australian Information Commissioner (OAIC) by calling 1300 363 992 or visiting www.oaic.gov.au.

Get in touch

For any questions or issues related to this Privacy Policy, please contact us
The Missed Foundation
Email: hello@missed.org.au
Address: Suite 2, Level 12, 80 Collins Street (North Tower), Melbourne, Victoria 3000

*Relevant laws may include, but are not limited to, the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other state or territory legislation relating to privacy and data protection.