Privacy Policy

The Missed Foundation is committed to safeguarding the privacy of personal information collected from the individuals and families we support, as well as our partners. We value your trust and are dedicated to managing your information responsibly and ethically.

Definition of “Personal Information”: “Personal information” is any information that directly or indirectly identifies a person.

These privacy values are reflected in our Privacy Policy, which complies with the Privacy Act 1988 (Cth) and other relevant Australian laws* governing privacy and data protection. The Missed Foundation is bound by laws that impose specific obligations when it comes to handling personal information. We have adopted the following principles as minimum standards for managing personal information:

The Missed Foundation will:

• Collect only the information necessary for our primary functions.
• Ensure that individuals we support, families, and stakeholders are informed about why we collect their information and how we manage it.
• Use and disclose personal information solely for our primary functions or a directly related purpose, or for another purpose with the individual’s consent.
• Store personal information securely to protect it from unauthorised access.
• Provide individuals we support, families, and stakeholders with access to their personal information upon request and allow them to correct any inaccuracies.

Types of Personal Information We Collect

If you wish to provide personal information, please ensure it is accurate and up to date. To effectively support individuals and families, raise funds, and achieve our mission, The Missed Foundation gathers personal information. This may include a variety of data types, including:

• Name
• Address
• Email address
• Bank details
• Phone number
• Date of birth
• Relationship to the missing person
• Details regarding the circumstances of the disappearance
• Any additional information necessary for providing support or services

Methods of Collecting Personal Information

We collect personal information through several means, including:

• Your interactions with The Missed Foundation’s website and any associated third-party platforms.
• Direct conversations with individuals.
• Completed forms submitted to us.
  When handling sensitive discussions, our team takes appropriate measures to ensure confidentiality.

Website Usage

Our website may link to other sites, including social media platforms where The Missed Foundation may be represented. We are not accountable for the privacy practices of these external websites.

Cookies and Analytics

To enhance user experience, we may use cookies on our website. Users can refuse cookies by modifying their browser settings. We utilise Analytics to gather data about site traffic. Users can opt out of Analytics by disabling cookies or using the browser’s opt-out features.

Security and Storage of Personal Information

We store personal information in secure systems, including our WordPress website, CRM systems, payment platforms, and Google Drive. All files are protected by password security measures, and files stored in Google Drive are encrypted in transit and at rest, ensuring that your data is safeguarded against unauthorised access. When personal information is no longer needed or required by law, we will take appropriate steps to securely delete or anonymise it.

Purpose for Collecting Personal Information

The Missed Foundation collects personal information to fulfil our service obligations and ensure high-quality support for individuals and families. A detailed list of the purposes for which we collect and use personal information is included in this policy.

Disclosure of Personal Information

We may share personal information to facilitate our services and operational functions, including with:

• Other service providers.
• Law enforcement agencies.
• Government bodies.
• Non-profit organisations.
• Mailing services.

We will never sell or rent your personal information to third parties. Although we do not disclose personal information to overseas entities, we may use cloud-based systems for data storage, which could involve servers located outside of Australia.

Impact of Not Providing Personal Information

If you decide not to provide certain personal information, this may restrict our ability to serve you effectively and could hinder our service delivery.

Accessing and Correcting Personal Information

We strive to maintain the accuracy of your personal information. You have the right to request access to your data and ask for corrections if needed.

Addressing Privacy Complaints

We encourage you to provide feedback on our privacy practices and will respond to inquiries promptly. To raise any complaints or concerns regarding privacy, please contact us at hello@missed.org.au. If you do not receive a satisfactory response within 30 days, you can escalate your complaint to the Privacy Commissioner at the Office of the Australian Information Commissioner (OAIC) by calling 1300 363 992 or visiting www.oaic.gov.au.

Get in Touch

For any questions or issues related to this Privacy Policy, please contact us
The Missed Foundation
Email: hello@missed.org.au
Address: Suite 2, Level 12, 80 Collins Street (North Tower), Melbourne, Victoria 3000

*Relevant laws may include, but are not limited to, the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other state or territory legislation relating to privacy and data protection.