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Is your loved one missing? See our dedicated site with advice, a checklist and templates.
At The Missed Foundation, we are committed to providing high-quality merchandise while adhering to Australian Consumer Law. As a registered charity, we value transparency and appreciate the generosity of our supporters.
Returns on Merchandise
If you are not satisfied with your purchase, you may return the item within 30 days of receiving it, provided it is in its original condition and packaging. Return postage costs are at the buyer’s expense unless the item is faulty or incorrect. Please contact us at hello@missed.org.au for return instructions.
Refunds on Merchandise
You are entitled to a refund, repair, or replacement under Australian Consumer Law if the item:
Please note that refunds for change of mind are not offered. If your item meets the criteria above, please reach out to hello@missed.org.au with proof of purchase, and we will process the refund via the original payment method.
Exchanges on Merchandise
If you would like to exchange an item, please contact hello@missed.org.au within 30 days of your purchase. Items must be in their original condition and packaging. The buyer is responsible for all postage costs related to exchanges unless the item is faulty or incorrect.
Refunds on Ambiguous Loss Masterclass: Advanced Skills Training
Payments for the Ambiguous Loss Masterclass: Advanced Skills Training course offered by The Missed Foundation are non-refundable, except in cases of exceptional circumstances. Please ensure you review all training details before purchase.
Refunds on Donations
As a charity, The Missed Foundation greatly values every donation made to support our cause. Donations are typically non-refundable; however, if a donation was made in error or there are extenuating circumstances, please contact us at hello@missed.org.au. We will review refund requests on a case-by-case basis and comply with all relevant legal and regulatory guidelines.